Letters of Appreciation
e-mail of August 15, 2010
Ms Snead & Mr Hernstadt,
It is a rare scenario that I actually take the time to do an outreach like this. My wife and I sailed into Marathon during a storm in mid April, and the staff at the marina, combined with the people we have had the pleasure to meet in town made us decided to stay in Marathon, and call it home.
I my past fifteen years of have been producing large corporate trade-shows and conferences I have had the privilege of being accustomed to a very high level of service. I want to let you both know that I am thoroughly impressed by the whole team and especially the management at the Marina for the city of Marathon. Every experience I have had so far has been top notch, and driven by customer service. Just the other day an employee went out of their way to answer questions for me that were in no way related to their core responsibilities, but helped me solve a technical issue I was having.
I see the challenges that the team running the marina face with certain elements, and in each case that I have noticed from afar, they are being professional, honest, and doing what is in the best interest of the city and the individuals that call Boot Key Harbor home.
You truly have a special team running this operation for the city, and as they are the official greeters for most people that arrive from the water, some traveling from distances far away, I can tell you with certainty that you should be proud that they are a key face of the city.
I am sure that no operation is ever successful without effective management, guidelines, and oversight, and with that in mind I want to thank you both personally as well for supporting and leading this team.
Regards,
Charles Badoian
Letter of July 16, 2010
Lt. Jodie Devitt, Rodolfo Rodriguez & Jason Machado
Marathon Fire Rescue
8900 Overseas Highway
Marathon, FL 33050
Dear Lt. Devitt et al,
I wish to thank you for your assistance on the night of July 5, 2010. You took good care of me while I was transferred to Fishermen’s Hospital. Everyone was extremely nice, showed great concern, and treated me with the utmost respect. You were made of aware of my condition and treated me promptly and saved me from the serious harm that could have resulted otherwise. I thank you for your caring concern, and feel good knowing that Marathon has such wonderful people working on behalf of its citizens,
Thanks again for all you do. While I hope to never need your services again, I know if I do require assistance, I hope to find the same great level of care from the same smiling faces.
Sincerely,
Robert W. Endholz
e-mail of May 15, 2010
From: Wayne Lotsberg
Sent: Saturday, May 15, 2010 8:43 PM
To: Richard Tanner
Subject: Good Job!!
Richard,
I want to express our appreciation for the great “Customer Service” that you and your crew provide to us boaters when we are at your facility – and even beyond. We have spent two winters in Marathon and have been given pleasant, courteous attention by you and your entire crew.
We have been on extended cruising for the last 10 years and have consequently been at many East coast marinas from Maine to Key West, and in the Bahamas. In some places we have been made to feel like we were “interrupting” something in the normal processes of boating, docking, or conducting business. Marathon certainly could be an example of positive service for some of these marinas.
Having managed businesses myself, I know that the most often heard words are complaints, so I want to pass on compliments to you for creating such a “Boater Friendly” atmosphere. You and your staff are always ready to help or answer questions. You are very gracious when given a compliment, and refer to the staff as doing a good job. But, having been there, done that, I know that the person in charge creates the example and manages the operation, and therefore deserve credit. Hats off to you, Richard.
In the first paragraph, I mentioned “beyond” Marathon. By that I mean that we just received mail that had been sent to Marathon after we left, and someone took the time and effort to look up our names and addresses and forward that mail to our permanent address. Just another example of how you guys “go the extra mile” in providing service that is not expected.
Please pass along a "Hello" and our compliments to Austin, Anne, Jenny, Jeff, Sean and Bob for us.
Thanks again,
Wayne Lotsberg & Leslie Ward
M/V Easy Duet
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e-mail of April 26, 2010
From: Dorothy Mattern
Sent: Monday, April 26, 2010 12:13 PM
To: Eric Dunford
Cc: William Wagner
Subject: flare and fire expo
Good Morning Capt. Dunford,
Thank you and the Marathon Fire Department for helping make this CG Auxiliary event a success. Even with the 20 knot winds we were able to give boaters some good safety lessons concerning flares and fire. Marcos Orozco gave an excellent talk and answered questions about extinguishers. Christopher Flynn was the other fireman present. Both were a credit to the Department!
We had many positive comments from the people that came and actually got to be "hands on" with flares and the hear the explanation of fire extinguisher use. Each said how informative it was...the flare and fire demonstrations, being able to board the 33' CGboat, the safety equipment displays, and of course they liked the free cushions, hot dogs drinks and chips provided by Centennial Bank!
We ended up with four large boxes of outdated flares and aerials that the Sheriff's department picked up at the end of the day. With this successful learning experience, we look forward to next winter and planning another event such as this.
Sincerely,
Dottie Mattern FSO-IS
US Coast Guard Auxiliary
Flotilla 13-2
e-mail of April 7, 2010
We were weathered in for over 1 week this winter and what a winter is was!!
My wife and I were very pleased with the professionalism of the staff, the cleanliness of the facility and general operation of the marina.
We plan on returning next winter and extending our stay for the month.
Keep up the good facility.
Frank and Pam Mathon
Tuggin’ Aweigh
R25 Ranger
e-mail of March 6, 2010
Sent: Saturday, March 06, 2010 5:54 PM
To: William Wagner
Cc: Lisa Watson; Clara Werner
Subject: chris sanchez
Chief Wagner III
Recently while on vacation I was transported by your department to fishermen's hospital which to say the least was very unpleasant , however your crew and especially Mr. Sanchez made an unfortunate experience very tolerable . Mr. Sanchez was very professional and provided excellent care, his attitude was excellent! his patient care excellent !!! Mr. Sanchez made quick and decisive decisions assuring my comfort and safety .It is my opinion as an ems / fire-rescue employee of 26 years that Mr. Sanchez deserves the recognition of outstanding service, he is a credit to your department and has left a very positive impression of marathon-fire rescue . The citizens of marathon are very lucky to have such an outstanding fire service and i will sleep better knowing that while on vacation here i will be in such capable hands if the need should ever arise again .I sincerely want to thank all of the crew members that responded to my call as well as the two emt students that were present, who by the way were in my opinion very lucky to have Mr. Sanchez willing to share his knowledge and experience with , as i witnessed first hand, very lucky. from me and my family thank you,thank you!!!!
Thank you again for the excellent service
Jesus Ortiz Pmd- RLT
Alachua County Fire Rescue
As published in the Florida Keys Keynoter Wednesday, March 03, 2010
What we always knew has been validated by the actions of those that were involved with the fire in our mobile home on Feb. 20, specifically, that this community cares about its own.
While the loss of the material items is tough to deal with, the demise of our childhood residence is devastating. Our mom and dad brought this trailer to this very address in 1968. We were raised here, accumulating more than 40 years of memories.
Our heartfelt thanks to the firefighters, the Sheriff's Office deputies, the staff of the Marathon Veterinarian Hospital, to those friends and neighbors who so unselfishly offered to help in any way they can, and continue to do so. These friendships are beyond measurable value.
You are our heroes, one and all.
Denise Child-Pankow
Dana, Hannah and Aydan
Marathon
As published in the Florida Keys Keynoter Saturday, February 13, 2010
My mother Frances was taken by ambulance on Feb. 8th from my home to
Fisherman’s Hospital due to an accident in which her finger was severed and hanging by a thread.
The purpose of this note is to express my sincere appreciation along with my mother’s. The outstanding service, kindness, gentleness and respect shown to both of us by Rudy and his crew was amazing. My mother is 86 and they put her at ease (as well as me; I was very stressed), explaining what was happening along with what was needed.
I am very grateful to all of those who came to our aide. Rudy and the crew will always be in our thoughts as an outstanding group of men. They were well versed and attentive.
I also know Clara; she is amazing. Marathon is blessed with such talent with our fire-rescue personnel and EMT’s.
Charlotte Quinn
Marathon
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